diff --git a/.github/scripts/jira-get-release-notes/README.md b/.github/scripts/jira-get-release-notes/README.md
index 088ca36bb1..e99b137bfe 100644
--- a/.github/scripts/jira-get-release-notes/README.md
+++ b/.github/scripts/jira-get-release-notes/README.md
@@ -40,7 +40,7 @@ Single line of release notes text
 
 ```json
 ...
-"customfield_10335": {
+"customfield_9999": {
     "type": "doc",
     "version": 1,
     "content": [
@@ -62,7 +62,7 @@ Single line of release notes text
 
 ```json
 ...
-"customfield_10335": {
+"customfield_9999": {
     "type": "doc",
     "version": 1,
     "content": [
diff --git a/.github/scripts/jira-get-release-notes/jira_release_notes.py b/.github/scripts/jira-get-release-notes/jira_release_notes.py
index 999b831798..be8c45184f 100755
--- a/.github/scripts/jira-get-release-notes/jira_release_notes.py
+++ b/.github/scripts/jira-get-release-notes/jira_release_notes.py
@@ -5,6 +5,8 @@ import base64
 import json
 import requests
 
+SCRIPT_NAME = "jira_release_notes.py"
+
 def extract_text_from_content(content):
     if isinstance(content, list):
         texts = [extract_text_from_content(item) for item in content]
@@ -23,19 +25,42 @@ def extract_text_from_content(content):
 
     return ''
 
-def parse_release_notes(response_json):
-    try:
-        fields = response_json.get('fields', {})
-        release_notes_field = fields.get('customfield_10335', {})
+def log_customfields_with_content(fields):
+    """Log all customfield_* fields that have a 'content' key to help troubleshoot structure changes."""
+    print(f"[{SCRIPT_NAME}] Available customfield_* fields with 'content':", file=sys.stderr)
+    found = False
+    for key, value in fields.items():
+        if key.startswith('customfield_') and isinstance(value, dict) and 'content' in value:
+            found = True
+            print(f"[{SCRIPT_NAME}]   {key}: {json.dumps(value, indent=2)}", file=sys.stderr)
+    if not found:
+        print(f"[{SCRIPT_NAME}]   None found", file=sys.stderr)
 
-        if not release_notes_field or not release_notes_field.get('content'):
+def parse_release_notes(response_json):
+    release_notes_field_name = 'customfield_10309'
+    try:
+        fields = response_json.get('fields')
+        if not fields:
+            print(f"[{SCRIPT_NAME}] 'fields' is empty or missing in response", file=sys.stderr)
             return ''
 
-        release_notes = extract_text_from_content(release_notes_field.get('content', []))
+        release_notes_field = fields.get(release_notes_field_name)
+        if not release_notes_field:
+            print(f"[{SCRIPT_NAME}] Release notes field is empty or missing. Field name: {release_notes_field_name}", file=sys.stderr)
+            log_customfields_with_content(fields)
+            return ''
+
+        content = release_notes_field.get('content', [])
+        if not content:
+            print(f"[{SCRIPT_NAME}] Release notes field was found but 'content' is empty or missing in {release_notes_field_name}", file=sys.stderr)
+            log_customfields_with_content(fields)
+            return ''
+
+        release_notes = extract_text_from_content(content)
         return release_notes
 
     except Exception as e:
-        print(f"Error parsing release notes: {str(e)}", file=sys.stderr)
+        print(f"[{SCRIPT_NAME}] Error parsing release notes: {str(e)}", file=sys.stderr)
         return ''
 
 def main():
@@ -60,7 +85,7 @@ def main():
     )
 
     if response.status_code != 200:
-        print(f"Error fetching Jira issue: {response.status_code}", file=sys.stderr)
+        print(f"[{SCRIPT_NAME}] Error fetching Jira issue ({jira_issue_id}). Status code: {response.status_code}. Msg: {response.text}", file=sys.stderr)
         sys.exit(1)
 
     release_notes = parse_release_notes(response.json())
diff --git a/.github/workflows/github-release.yml b/.github/workflows/github-release.yml
index 7a0230eba2..1b61be0fbe 100644
--- a/.github/workflows/github-release.yml
+++ b/.github/workflows/github-release.yml
@@ -183,11 +183,15 @@ jobs:
           _JIRA_API_EMAIL: ${{ steps.get-kv-secrets.outputs.JIRA-API-EMAIL }}
           _JIRA_API_TOKEN: ${{ steps.get-kv-secrets.outputs.JIRA-API-TOKEN }}
         run: |
-          echo "Getting product release notes"
-          product_release_notes=$(python3 .github/scripts/jira-get-release-notes/jira_release_notes.py "$_RELEASE_TICKET_ID" "$_JIRA_API_EMAIL" "$_JIRA_API_TOKEN")
+          echo "Getting product release notes..."
+          # capture output and exit code so this step continues even if we can't retrieve release notes.
+          script_exit_code=0
+          product_release_notes=$(python .github/scripts/jira-get-release-notes/jira_release_notes.py "$_RELEASE_TICKET_ID" "$_JIRA_API_EMAIL" "$_JIRA_API_TOKEN") || script_exit_code=$?
+          echo "--------------------------------"
 
-          if [[ -z "$product_release_notes" || $product_release_notes == "Error checking"* ]]; then
-            echo "::warning::Failed to fetch release notes from Jira. Output: $product_release_notes"
+          if [[ $script_exit_code -ne 0 || -z "$product_release_notes" ]]; then
+            echo "Script Output: $product_release_notes"
+            echo "::warning::Failed to fetch release notes from Jira. Check script logs for more details."
             product_release_notes="<insert product release notes here>"
           else
             echo "✅ Product release notes:"
@@ -285,5 +289,5 @@ jobs:
             echo " * :ocean: Previous tag set in the description \"Full Changelog\" link: \`$_LAST_RELEASE_TAG\`"
             echo " * :white_check_mark: Description has automated release notes and they match the commits in the release branch"
             echo "> [!NOTE]"
-            echo "> Commits directly pushed to branches without a Pull Request won't appear in the automated release notes." 
+            echo "> Commits directly pushed to branches without a Pull Request won't appear in the automated release notes."
           } >> "$GITHUB_STEP_SUMMARY"